Welcome to our luxury boutique FAQ. We’ve curated these answers to ensure your shopping experience is as effortless as the elegance we deliver worldwide.
About Our Brand
What is Jacquemus Shop known for?
We specialize in effortless luxury accessories including designer handbags, satchels, totes, evening bags, and wallets. Our collections like “Trend: Night-Out Bags” and “Shoulder Bags” cater to fashion-forward individuals who appreciate curated designer pieces with timeless appeal.
What’s the style aesthetic of your products?
Our products embody modern sophistication – clean lines, premium materials, and versatile designs that transition seamlessly from day to evening. Whether you’re selecting a structured tote for the office or a show-stopping clutch for special occasions, each piece is designed to elevate your wardrobe.
Product Information
How can I verify the authenticity of my purchase?
Every Jacquemus Shop order includes authentication documentation and is carefully inspected by our quality assurance team before shipping. Our Portland-based team handles each piece with white-glove care, ensuring you receive only genuine designer items.
What materials are used in your bags?
We use only premium materials including fine leathers, durable hardware, and luxurious fabrics. Specific material information is provided with each product description to help you make informed decisions about your investment pieces.
Do you offer limited edition or seasonal items?
Yes, our “Trend: Night-Out Bags” collection frequently features limited edition pieces perfect for special occasions. We recommend checking our collections regularly or signing up for our newsletter to stay informed about new arrivals.
Shipping & Delivery
What are my shipping options?
We offer two premium shipping services:
– Express Shipping ($12.95): 10-15 business days via DHL/FedEx with tracking
– Complimentary Standard Shipping (free for orders over $50): 15-25 business days via EMS
– Express Shipping ($12.95): 10-15 business days via DHL/FedEx with tracking
– Complimentary Standard Shipping (free for orders over $50): 15-25 business days via EMS
How long does order processing take?
Most orders are processed and leave our Portland warehouse within 1-2 business days (excluding weekends and holidays). You’ll receive tracking information as soon as your package is on its way.
Do you ship worldwide?
We proudly serve global clients, though we’re currently unable to ship to certain Asian countries and remote regions. For specific location inquiries, please contact our customer care team at [email protected].
What if my package is delayed?
While we make every effort to meet delivery estimates, occasional delays may occur during peak seasons or due to circumstances beyond our control. All timelines are calculated in business days (Monday-Friday). If your package is significantly delayed, please contact us for assistance.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of delivery. Your satisfaction is our priority, though we’re confident you’ll love your carefully curated designer piece. Returns must be in original condition with all packaging and authentication documents.
How do I initiate a return?
Please contact our customer care team at [email protected] within 15 days of receiving your order. Include your order number and reason for return, and we’ll guide you through our simple return process.
Are there any items that can’t be returned?
For hygiene reasons, certain personal accessories may be final sale. This will be clearly noted in the product description. All other items may be returned within our 15-day window provided they’re in original condition.
Payment & Security
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout. All transactions are encrypted for your protection.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment details. We never store complete credit card information on our servers.
Why was my payment declined?
Payment declines usually occur due to:
– Insufficient funds
– International transaction blocks on your card
– Billing address discrepancies
We recommend contacting your bank or trying an alternative payment method. For assistance, our customer care team is always available.
– Insufficient funds
– International transaction blocks on your card
– Billing address discrepancies
We recommend contacting your bank or trying an alternative payment method. For assistance, our customer care team is always available.
Account & Customer Service
How do I contact customer service?
Our dedicated team is available via email at [email protected]. We typically respond within 24 hours on business days. For urgent inquiries, please include “URGENT” in your subject line.
Do I need an account to place an order?
While you can checkout as a guest, creating an account allows you to:
– Track orders easily
– Save your shipping preferences
– Receive exclusive offers
– Maintain a wishlist of your favorite pieces
– Track orders easily
– Save your shipping preferences
– Receive exclusive offers
– Maintain a wishlist of your favorite pieces
I forgot my password – what should I do?
Simply click “Forgot Password” on the login page, and we’ll email you instructions to reset it securely. For security reasons, our team cannot access or change passwords directly.
Still have questions? Our customer care team at [email protected] is always delighted to assist you in finding your perfect signature piece from Jacquemus Shop.